Shipping policy

FoxStore Shipping Policy

FoxStore is committed to delivering your orders in a fast, secure, and transparent manner. This shipping policy explains how we process, dispatch, and deliver your orders.

1. Order Processing & Dispatch

  • Orders are processed within 24–48 working hours after payment confirmation.
  • Orders are dispatched within 2–3 working days.
  • Orders can only be cancelled before processing starts.
  • Once dispatched, cancellation requests are not accepted.

2. Delivery Timelines

  • Domestic orders are usually delivered within 3–7 working days.
  • International delivery times may vary depending on destination and customs clearance.
  • Delivery timelines are estimates and may change due to logistics or weather conditions.

3. Shipping Charges

  • Shipping charges are calculated during checkout.
  • International shipping charges depend on location and package weight.
  • Shipping fees once paid are non-refundable.

4. Cash on Delivery (COD)

  • A small COD fee may apply on selected orders.
  • High-value orders may require partial advance payment.
  • COD availability depends on delivery location and order history.

5. Order Tracking

  • Tracking details will be shared via email or SMS after dispatch.
  • Tracking is generally activated within 24 hours of shipping.
  • Customers are responsible for monitoring shipment updates.

6. Delivery Issues & Failed Attempts

  • If delivery fails due to incorrect address or unavailability, the order may be returned.
  • Re-shipping charges may apply for re-delivery attempts.
  • Please ensure correct address and contact details while placing the order.

7. Third-Party Courier Disclaimer

  • Orders are shipped through trusted courier partners.
  • FoxStore is not responsible for delays, loss, or damage caused during transit.
  • We will assist customers in coordinating with courier services whenever possible.

8. Damaged or Missing Orders

  • If your order is marked delivered but not received, contact us within 48 hours.
  • Claims regarding damaged or missing products are subject to verification.

9. International Shipping

  • International customers are responsible for customs duties and taxes.
  • Delivery timelines for international orders are not guaranteed due to customs processing.

10. Delays & Force Majeure

  • Unexpected delays may occur due to natural disasters, strikes, or government restrictions.
  • FoxStore will not be liable for delays beyond operational control.

11. Customer Support

For shipping-related questions or support, contact the FoxStore customer support team.